Return Policy
We are committed to providing you with high-quality products that you will love. Therefore, we ensure that each product that is sent to you has been individually checked by our quality and compliance team.
We want you to be 100% satisfied with your purchase from General Store, however due to hygiene reasons with cosmetics and cosmetics accessories, we cannot accept refunds or exchanges for change of mind or incorrect purchases.
If you receive a faulty item, however, you may return this to us within 14 days for a refund.
To apply for a refund for faulty items, please contact us via email at [your email address] and send us clear photos of the damage or fault. Note the products must be in the same condition they were received and not tampered with.
Once your return is received and inspected, we will send you an email to notify you of the outcome of your return.
If your return is approved, you will be contacted and notified of the options available to you, which are a refund, credit note, or replacement.
If you select a refund, your refund will be processed and a credit will automatically be applied via your original method of payment, within a certain amount of days.
Note we reserve the right to reject returns which are not in the original condition in which they were received.
If you have any questions regarding any of our products or our returns policy, please contact us via email at [your email address] for assistance or more information.
Feel free to adjust the email address and any other specific details as needed.